GBG / IDology / Acuant
Official ScanShell and SnapShell driver, calibration, and support resources.
Scanner support and buying help
Downloads and scanner support
Find current manufacturer resources, legacy ScanShell and SnapShell drivers, test utilities, and calibration files. If you are replacing older hardware, JISC Scanners can help compare current options.
I need a driver or calibration file
Go directly to official support, legacy drivers, test utilities, and calibration resources.
Browse technical downloads
I’m replacing or purchasing a scanner
Get practical help matching a current scanner to your documents, software, and workflow.
Get a compatibility recommendation
Start with the official manufacturer source.
Legacy mirrors remain available for older deployments when a current package does not apply.
Official support
Official manufacturer resources
Use these sources first for current drivers, firmware, account-based downloads, and manufacturer support.DESKO
DESKO downloads may require an account. Use its support request for driver, firmware, license, or integration help.
E-Seek
Use E-Seek’s current support and model resources for drivers, SDKs, firmware, and manuals.
Device testing
ID Scanner Test Utility
Use this utility to verify basic scanner detection and capture after the appropriate driver and any workflow-specific components are installed.Before running the utility
- Install the correct driver for the scanner model and Windows architecture.
- Install a compatible SDK only when the utility or your workflow requires it.
- Extract the downloaded ZIP file before launching the utility.
Download ID Scanner Test Utility (.zip)
Basic testing does not confirm compatibility with a specific third-party application.
SDK note:
SDK, OCR, and integration requirements depend on the scanner, software, and workflow. Confirm the current package through the manufacturer or ask JISC Scanners before purchasing.
Legacy support
ScanShell and SnapShell drivers
Choose the exact model shown on the scanner label. Use the official GBG page first; the mirrors below are retained for older installations.Common legacy models
| Scanner model | Current source | Legacy mirror |
|---|---|---|
| ScanShell 800 | Official GBG page | 32-bit installer |
| ScanShell 800 — 64-bit | Official GBG page | 64-bit installer |
| ScanShell 800N | Official GBG page | 32-bit installer |
| ScanShell 800N — 64-bit | Official GBG page | 64-bit installer |
| ScanShell 1000N | Official GBG page | Legacy installer |
| ScanShell 2000N | Official GBG page | Legacy installer |
| ScanShell 3000D | Official GBG page | Legacy installer |
| ScanShell 3000DN | Official GBG page | Legacy installer |
Additional and newer models
| Scanner model | Current source | Legacy mirror |
|---|---|---|
| ScanShell 800NR | Official GBG page | Legacy installer |
| ScanShell 800R | Official GBG page | Legacy installer |
| ScanShell 800DX | Official GBG page | Legacy installer |
| ScanShell 800DXN | Official GBG page | Legacy installer |
| ScanShell 900DX | Official GBG page | Legacy installer |
| ScanShell 2000NR | Official GBG page | Legacy installer |
| ScanShell 2000R | Official GBG page | Legacy installer |
| ScanShell 3100D | Official GBG page | Legacy installer |
| ScanShell 3100DN | Official GBG page | Legacy installer |
| ScanShell 1000B | Official GBG page | Legacy installer |
| ScanShell 1000NB | Official GBG page | Legacy installer |
| SnapShell | Official GBG page | Legacy installer |
| ScanShell 1200DX / 1200DXN | Official GBG page | Official source only |
| I-Dentify ID120 | Official GBG page | Official source only |
Maintenance
Calibration tools and sheets
Use the utility and printable sheet that match the exact scanner family.Calibration utility
TWACK 32-bit utility historically supplied for compatible TWAIN testing and calibration workflows.
Download calibration tool (.msi)Card scanner sheets
Document scanner sheets
General calibration steps
- Open the PDF for the correct scanner and print it at actual size or 100% scale.
- Follow the cut, orientation, and back-to-back instructions printed on the sheet.
- Do not scale the page to fit unless the document specifically instructs you to do so.
- Run calibration with the applicable scanner utility or manufacturer instructions.
Compatibility help
Get a practical scanner recommendation
Use this short form when you are replacing hardware, planning a new deployment, or unsure whether a model fits your software.- Compare current models across the brands JISC Scanners sells.
- Flag driver, SDK, OCR, and workflow questions before ordering.
- Keep technical support requests separate from purchasing guidance.
Before installation
Download terms and compatibility notice
Read before downloading or installing
The software, drivers, utilities, and calibration files on this page were created for specific third-party scanner products and are provided for customer convenience. JISC Scanners does not develop or own these files.
Files are provided as is. Confirm the scanner model, operating system, system architecture, software requirements, and source before installation, and back up the system first.
Manufacturer terms and redistribution restrictions continue to apply. JISC Scanners is not responsible for data loss, downtime, incompatibility, or security issues arising from these files.