Refund policy

Last updated: August 3, 2026

Scope of this policy

This policy applies to orders accepted on or after August 3, 2026. An earlier order remains subject to the policy and written terms in effect when that order was accepted. A product listing, accepted quote, order document, or written manufacturer term may contain product-specific return or warranty terms; those specific terms control for that transaction. Nothing in this policy limits a right that cannot legally be waived.

Return requests for non-defective products

You may request a return of eligible standard-stock hardware or accessories within 30 calendar days after delivery. A return request is not an authorization to ship and does not guarantee a refund or exchange.

To be considered, the product must be in the same saleable condition in which it was delivered and include its original packaging, cables, power supplies, accessories, manuals, labels, and serial-number labels. Products showing physical damage, misuse, unauthorized modification, missing identification labels, or incomplete contents are not eligible as ordinary non-defective returns.

Software licenses, subscriptions, downloads, services, activated digital items, and special-order, custom, or configured-to-order products are returnable only when the accepted quote or order expressly allows a return or JISC Scanners and the applicable vendor approve it in writing.

Written return authorization is required

Before shipping anything, contact JISC Scanners and provide the order number, product model, serial number when applicable, reason for the request, and photographs if the product or package is damaged. If the return is authorized, we will provide written instructions identifying the approved item, destination, deadline, packaging requirements, and any Return Merchandise Authorization (RMA) number.

Do not ship a return until JISC Scanners provides written instructions. The authorized destination depends on the product and the reason for the return. For Acuant/GBG products stocked and fulfilled by JISC Scanners, we ordinarily handle the return directly and will provide the correct JISC Scanners return location. DESKO, E-Seek, and other vendor-handled returns may instead be routed to the applicable manufacturer or service depot under its RMA instructions. The JISC Scanners business mailing address is not automatically a return address; use it only when our written authorization specifically directs you there. Returns sent without written authorization, to the wrong destination, after the stated deadline, or without the required RMA may be refused.

Shipping, inspection, and charges

The customer is responsible for inbound return shipping for non-defective returns and for most manufacturer warranty or repair returns unless JISC Scanners confirms a different arrangement in writing. Original shipping charges, customs duties, brokerage charges, and similar fees are not refundable except when required by law or when JISC Scanners confirms that the return resulted from our error.

Use the original packaging or packaging that provides equivalent protection, insure the shipment when appropriate, and follow the written RMA instructions. Damage caused by inadequate return packaging or transit may reduce or eliminate return or warranty eligibility. Manufacturer inspection, diagnostic, out-of-warranty repair, customs, or return-freight charges may apply when a reported defect is not found or is not covered. We will communicate known charges before work is authorized when reasonably possible.

Refunds and exchanges

After an authorized return is received and inspected, we will notify you whether it qualifies for a refund, exchange, repair, replacement, or another remedy. If a refund is approved, JISC Scanners will initiate it to the original payment method within 14 business days. Your bank or card issuer may need additional time to post the credit.

Exchanges depend on product availability and any price difference. A manufacturer warranty may provide repair or replacement rather than a refund, and the manufacturer may choose the available remedy under its terms.

Shipping damage, shortages, or an incorrect item

Report visible shipping damage, missing contents, or an incorrect item through our Contact page within 7 calendar days after delivery. Keep the product, shipping carton, labels, and packing materials and provide photographs when requested. JISC Scanners will review the shipment and coordinate the applicable carrier, vendor, repair, replacement, exchange, or refund process. A later-arising product defect may still qualify for applicable warranty service even though it was not reported within this seven-day transit-issue window.

Manufacturer warranty and RMA processes

The following summarizes the manufacturer-backed processes that JISC Scanners will help coordinate. These are not separate JISC Scanners warranties. Coverage depends on the exact product, condition, serial number, purchase date, order documents, maintenance status, reported problem, and the manufacturer’s approval and exclusions.

Acuant/GBG hardware

For Acuant/GBG products stocked and fulfilled by JISC Scanners, customers ordinarily return the product through JISC Scanners using the written destination we provide. When a covered unit requires manufacturer warranty or maintenance service, JISC Scanners may coordinate the applicable depot-service and RMA process. An RMA may be required with the shipment. The manufacturer’s written quote terms place one direction of shipping on the customer; the exact freight responsibility will be stated in the return instructions. After the first anniversary of the initial invoice, an active hardware maintenance agreement may be required for continued hardware maintenance. Approved instructions may require the exact serial-numbered unit, original packaging when available, a stated return deadline, and tracking information. Repair or replacement remains subject to applicable manufacturer approval, inspection, and availability.

DESKO hardware

DESKO’s current published terms provide a 12-month warranty for new hardware beginning on delivery. A defect should be reported promptly and, under those terms, within two weeks after it is discovered. DESKO requires prior consent and an RMA, and the product must be returned in original or equally protective packaging. The customer pays shipment to the authorized service center; DESKO covers shipment of repaired hardware back to the customer when the repair is covered by warranty. DESKO may choose repair or replacement. Inspection, repair, or return-shipping charges may apply when no covered defect is found or a repair is outside warranty. DESKO states that its service centers generally aim to release warranty repairs within 10 business days after receipt, excluding shipping time; this is a target, not a guaranteed completion or delivery date. See DESKO’s current repair process and warranty handling rules.

E-Seek hardware

E-Seek’s current published policy provides a 12-month end-user warranty, subject to a 15-month limit from E-Seek’s shipment to the reseller, whichever period is shorter. Warranty timing begins from the applicable original shipment or invoice date. The product must have an RMA issued and be received by E-Seek’s RMA department before the warranty expires. E-Seek may repair the product, replace it, or, if the same product is unavailable, substitute a similar product of equal or greater value that provides the same function. Physical damage, abuse, mishandling, unauthorized modification, improper software installation, connection to an unauthorized device, or removal of identification or serial-number labels may void coverage. Out-of-warranty inspection, repair, materials, and return-shipping charges may apply. E-Seek states that an out-of-warranty repair is covered for 90 days. See E-Seek’s current published warranty policy.

Pre-owned, open-box, and other products

Do not assume that a pre-owned, open-box, clearance, discontinued, or other non-new product carries the manufacturer warranty described above. Any warranty or return terms for such a product will be stated on the product listing, accepted quote, invoice, or other written order documentation.

How to contact us

Start every return, transit-damage, or warranty request through the JISC Scanners Contact page, by email at info@jiscscanners.com, or by phone at 404-548-8739. Please do not include ID images, payment details, patient information, Social Security numbers, or other sensitive personal data.