Shipping policy
Last updated: August 3, 2026
This Shipping Policy applies to orders accepted on or after August 3, 2026. A product listing, accepted quote, order confirmation, or other written order document may state product-specific processing, shipping, or delivery terms; those specific terms control for that transaction.
Order review and processing
Orders are reviewed for payment, stock, product configuration, address accuracy, and any export or fraud restrictions before shipment. Business days are Monday through Friday, excluding holidays.
Many items stocked and fulfilled by JISC Scanners are ready to ship within 1-2 business days. This is an ordinary processing estimate, not a shipment or delivery guarantee. Vendor-direct, special-order, configured-to-order, pre-order, software, and request-a-quote items may require additional review or manufacturer lead time. The product page, accepted quote, order confirmation, or written availability notice will provide the applicable information when known.
If a material delay is identified before shipment, we will make reasonable efforts to contact you with an updated estimate and available options. We may hold an order while we verify compatibility, configuration, payment, address, or compliance details needed to fulfill it correctly.
Shipping methods, rates, and delivery estimates
Available shipping services and charges are shown at checkout or stated in an accepted quote or order document. The options offered can vary by item, destination, value, size, fulfillment source, and carrier availability.
Any delivery date or transit time is an estimate unless JISC Scanners expressly guarantees it in writing. Carrier delays, weather, customs, security reviews, address corrections, supply interruptions, and other events outside our reasonable control can affect delivery.
Tracking and split shipments
When tracking is available, it is normally sent to the email address associated with the order after the applicable shipment is released. An order may arrive in more than one shipment and may ship from JISC Scanners, a manufacturer, a distributor, or another approved fulfillment location. Separate tracking numbers and delivery dates may apply.
A shipping origin is not automatically an authorized return destination. Follow the written return instructions in our Refund Policy.
Shipping addresses and delivery responsibility
Provide a complete and accurate deliverable address, recipient name, email address, and phone number. Contact us immediately if an address needs to change. We cannot guarantee an address change after an order enters processing or is released to a vendor or carrier.
If a shipment is delayed, returned, or reshipped because the customer supplied an incomplete or incorrect address, the customer may be responsible for reasonable additional charges, except when the issue resulted from our error or applicable law requires otherwise.
International orders
International availability and shipping options depend on the product, destination, manufacturer restrictions, export controls, carrier coverage, and applicable law. We may request additional information or decline or cancel a shipment that cannot lawfully or reliably be completed.
Unless an accepted quote or order document states otherwise, the recipient is responsible for destination-country duties, import taxes, brokerage charges, permits, registrations, and other customs or import requirements. Customs processing can delay delivery. Shipping charges collected by JISC Scanners ordinarily do not include those destination charges.
Shipping damage, shortages, incorrect items, and lost packages
Inspect the shipment promptly. Report visible shipping damage, missing contents, or an incorrect item through our Contact page within 7 calendar days after delivery. Keep the product, shipping carton, labels, packing materials, and photographs of the package and item. We will review the shipment and coordinate the applicable carrier, vendor, repair, replacement, exchange, or refund process.
If tracking shows a delivery that you cannot locate, or a shipment appears stalled or lost, contact us promptly. Carrier investigations and claim deadlines vary, and we may need the recipient's cooperation or written confirmation.
Contact us
For a shipping question, contact JISC Scanners through our Contact page, by email at info@jiscscanners.com, or by phone or text at 404-548-8739. Include the order number and tracking number when available. Do not email payment-card data, ID images, patient information, Social Security numbers, or other sensitive personal information.