Scanner Technical Support and SDK Activation

JISC Scanners welcomes customers in the United States and internationally. JISC Scanners sometimes replies outside normal business hours, but response times vary. You do not need to sign in to Shopify to use the email or phone contacts below.

JISC Scanners purchase, order, or product help

For product selection, an order, or an item sold or delivered by JISC Scanners, email support@jiscscanners.com.

GBG / Acuant SDK and software support

For an Acuant or GBG SDK or software license—including installation, activation, licensing, compatibility, or integration—contact GBG directly:

Include the scanner model, SDK or software name and version, operating system, and exact error text. Never include a license key.

Physical scanner hardware purchased elsewhere

For manufacturer hardware support on a scanner that was not purchased from JISC Scanners, call +1 866-520-1234, extension 3.

Quotes and custom orders

JISC Scanners may provide a non-binding standard quote summary for an approved, exact, currently priced catalog item. A standard quote summary covers merchandise prices only. Availability requires confirmation. Inventory, taxes, shipping, delivery, discounts, and price holds are excluded. Custom pricing or terms require separate review by JISC Scanners. Contacting support does not create a quote, order, invoice, checkout, payment link, or price hold.

Protect your information

Do not send ID or passport images, payment or bank information, Social Security numbers, patient or medical information, passwords, credentials, API keys, or license keys through chat, email, or the JISC Scanners contact form.